Last Updated: Sep 11, 2026
Refund and Cancellation Policy
Last Updated: Sep 11, 2026
Welcome to Pixel Stocker. We want every customer to have a positive experience when purchasing digital products from our marketplace.
Because Pixel Stocker provides digital products that can be downloaded or accessed electronically, refunds and cancellations are subject to the terms below.
1. Nature of Digital Products
Pixel Stocker is a digital marketplace where independent sellers offer digital products such as graphics, templates, illustrations, stock images, 3D assets, fonts, mockups, videos, and other downloadable creative resources.
Unlike physical products, digital products may be downloaded or accessed immediately after purchase. Therefore, once a digital product has been downloaded or access has been provided, a refund may not be possible except in the circumstances described in this policy.
2. Order Cancellation
Before Download or Access
If you have purchased a digital product but *have not yet downloaded or accessed the product*, you may contact Pixel Stocker as soon as possible to request cancellation.
Cancellation requests are reviewed on a case-by-case basis and are not automatically guaranteed.
After Download or Access
Once a digital product has been downloaded, accessed, or otherwise made available to the customer, the order generally *cannot be cancelled*.
This is because digital files cannot be physically returned once they have been delivered or downloaded.
3. When You May Request a Refund
You may request a refund if one of the following circumstances applies:
4. Refunds Generally Not Provided For
Refunds will generallynot be
provided for:
5. Incorrect or Incomplete Files
If you believe a purchased product is missing files, contains corrupted files, or does not match the product description, please contact us before requesting a refund whenever possible.
We may ask you to provide information such as:
* Your order number.
* The name of the purchased product.
* A description of the problem.
* Screenshots or other relevant evidence.
* Details about the software or environment in which the problem occurs, where applicable.
The seller or Pixel Stocker may provide a corrected or replacement file where reasonably possible.
6. Refund Request Period
Refund requests should generally be submitted within *1 4 days * from the date of purchase.
Requests submitted after this period may be declined unless a longer period is required by applicable law or the circumstances reasonably justify an exception.
7. How to Request a Refund
To request a refund, contact us through:
Email: support@yourdomain.com
Please include:
*Subject:* Refund Request – Order #[Order Number]
Your request should include:
1. Your full name.
2. Order number.
3. Product name.
4. Date of purchase.
5. Reason for the refund request.
6. Supporting screenshots or other evidence, if applicable.
We will review your request and may contact you for additional information.
8. Refund Review Process
Each refund request is reviewed based on the circumstances of the transaction, the condition of the digital product, the seller's information, and the applicable terms and policies.
Submitting a refund request does not guarantee that a refund will be approved.
Pixel Stocker may communicate with the relevant seller when necessary to investigate a refund request involving a product sold through the marketplace.
9. Approved Refunds
If your refund is approved, the refund will generally be issued to the *original payment method* used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider, bank, card issuer, or other payment service.
Pixel Stocker does not control the processing time of third-party payment providers.
10. Duplicate or Unauthorized Charges
If you believe you have been charged more than once for the same order, please contact us promptly with the relevant transaction or order information.
If a duplicate charge is confirmed, we will take appropriate steps to correct the issue.
If you believe a transaction was unauthorized, please contact us and your payment provider as soon as possible.
11. Seller Responsibilities
Sellers on Pixel Stocker are responsible for ensuring that their digital products:
* Match the descriptions and previews provided on their product listings.
* Are delivered in the file formats advertised.
* Are reasonably usable for the purpose described.
* Do not contain knowingly defective or materially misleading content.
* Comply with Pixel Stocker's applicable seller policies and licensing requirements.
Pixel Stocker may take appropriate action against sellers who repeatedly provide defective, misleading, or materially inaccurate products.
12. Marketplace Purchases
Pixel Stocker operates as a marketplace connecting customers with independent sellers.
Where a product is purchased from an independent seller, Pixel Stocker may facilitate the refund review and resolution process. However, certain aspects of the transaction may also be subject to the seller's applicable terms, Pixel Stocker's marketplace rules, payment-provider requirements, and applicable law.
13. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, we encourage customers to contact Pixel Stocker so that we can attempt to resolve the issue.
Nothing in this section limits your rights under applicable consumer protection or payment laws.
14. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive any rights or remedies that you may have under applicable law.
Where applicable law provides mandatory refund, cancellation, withdrawal, or consumer protection rights, those rights will continue to apply.
15. Policy Changes
Pixel Stocker may update this Refund & Cancellation Policy from time to time to reflect changes to our services, marketplace practices, payment processes, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
16. Contact Us
If you have questions about this Refund & Cancellation Policy or need assistance with a purchase, please contact us:
Pixel Stocker
Email: support@yourdomain.com
Website: https://www.pixelstocker.com/
We will make reasonable efforts to review and respond to refund-related requests promptly.
On This Page
01 Nature of Digital Products
02 Order Cancellation
03 When You May Request a Refund
04 Refunds Generally Not Provided
05 Incorrect or Incomplete Files
06 Refund Request Period
07 How to Request a Refund
08 Refund Review Process
09 Approved Refunds
10 Duplicate or Unauthorized Charges
11 Seller Responsibilities
12 Marketplace Purchases
13 Chargebacks & Payment Disputes
14 Consumer Rights
15 Policy Changes
16 Contact Us
Last Updated: Sep 11, 2026
Welcome to Pixel Stocker. We want every customer to have a positive experience when purchasing digital products from our marketplace.
Because Pixel Stocker provides digital products that can be downloaded or accessed electronically, refunds and cancellations are subject to the terms below.
1. Nature of Digital Products
Pixel Stocker is a digital marketplace where independent sellers offer digital products such as graphics, templates, illustrations, stock images, 3D assets, fonts, mockups, videos, and other downloadable creative resources.
Unlike physical products, digital products may be downloaded or accessed immediately after purchase. Therefore, once a digital product has been downloaded or access has been provided, a refund may not be possible except in the circumstances described in this policy.
2. Order Cancellation
Before Download or Access
If you have purchased a digital product but *have not yet downloaded or accessed the product*, you may contact Pixel Stocker as soon as possible to request cancellation.
Cancellation requests are reviewed on a case-by-case basis and are not automatically guaranteed.
After Download or Access
Once a digital product has been downloaded, accessed, or otherwise made available to the customer, the order generally *cannot be cancelled*.
This is because digital files cannot be physically returned once they have been delivered or downloaded.
3. When You May Request a Refund
4. Refunds Generally Not Provided For
5. Incorrect or Incomplete Files
If you believe a purchased product is missing files, contains corrupted files, or does not match the product description, please contact us before requesting a refund whenever possible.
We may ask you to provide information such as:
* Your order number.
* The name of the purchased product.
* A description of the problem.
* Screenshots or other relevant evidence.
* Details about the software or environment in which the problem occurs, where applicable.
The seller or Pixel Stocker may provide a corrected or replacement file where reasonably possible.
6. Refund Request Period
Refund requests should generally be submitted within *1 4 days * from the date of purchase.
Requests submitted after this period may be declined unless a longer period is required by applicable law or the circumstances reasonably justify an exception.
7. How to Request a Refund
To request a refund, contact us through:
Email: support@yourdomain.com
Please include:
*Subject:* Refund Request – Order #[Order Number]
Your request should include:
1. Your full name.
2. Order number.
3. Product name.
4. Date of purchase.
5. Reason for the refund request.
6. Supporting screenshots or other evidence, if applicable.
We will review your request and may contact you for additional information.
8. Refund Review Process
Each refund request is reviewed based on the circumstances of the transaction, the condition of the digital product, the seller's information, and the applicable terms and policies.
Submitting a refund request does not guarantee that a refund will be approved.
Pixel Stocker may communicate with the relevant seller when necessary to investigate a refund request involving a product sold through the marketplace.
9. Approved Refunds
If your refund is approved, the refund will generally be issued to the *original payment method* used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider, bank, card issuer, or other payment service.
Pixel Stocker does not control the processing time of third-party payment providers.
10. Duplicate or Unauthorized Charges
If you believe you have been charged more than once for the same order, please contact us promptly with the relevant transaction or order information.
If a duplicate charge is confirmed, we will take appropriate steps to correct the issue.
If you believe a transaction was unauthorized, please contact us and your payment provider as soon as possible.
11. Seller Responsibilities
Sellers on Pixel Stocker are responsible for ensuring that their digital products:
* Match the descriptions and previews provided on their product listings.
* Are delivered in the file formats advertised.
* Are reasonably usable for the purpose described.
* Do not contain knowingly defective or materially misleading content.
* Comply with Pixel Stocker's applicable seller policies and licensing requirements.
Pixel Stocker may take appropriate action against sellers who repeatedly provide defective, misleading, or materially inaccurate products.
12. Marketplace Purchases
Pixel Stocker operates as a marketplace connecting customers with independent sellers.
Where a product is purchased from an independent seller, Pixel Stocker may facilitate the refund review and resolution process. However, certain aspects of the transaction may also be subject to the seller's applicable terms, Pixel Stocker's marketplace rules, payment-provider requirements, and applicable law.
13. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, we encourage customers to contact Pixel Stocker so that we can attempt to resolve the issue.
Nothing in this section limits your rights under applicable consumer protection or payment laws.
14. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive any rights or remedies that you may have under applicable law.
Where applicable law provides mandatory refund, cancellation, withdrawal, or consumer protection rights, those rights will continue to apply.
15. Policy Changes
Pixel Stocker may update this Refund & Cancellation Policy from time to time to reflect changes to our services, marketplace practices, payment processes, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
16. Contact Us
If you have questions about this Refund & Cancellation Policy or need assistance with a purchase, please contact us:
Pixel Stocker
Email: support@yourdomain.com
Website: https://www.pixelstocker.com/
We will make reasonable efforts to review and respond to refund-related requests promptly.
